4/22/25 | Important Notice: Visa® Transaction Update

Attention Members

At of 4/21/25 our Processor has corrected any duplicate transactions that may have occurred between April 10th to April 13th, 2025. We thank you for your patience. If you have any issues or are not seeing an appropriate credit for a duplicate transaction. Please contact our Member Services team at (920) 766-4646 or [email protected].

4/16/25:
We want to make you aware of a recent issue identified by our card Processor related to Visa® transactions that occurred between April 10 and April 13, 2025.

During this time, Visa® did not send the standard Online 220 Advice Messages for certain transactions. Although the issue was resolved on Monday, April 14, a follow-up error caused some transactions to be duplicated on cardholder accounts.

As a result, you may see duplicate charges for the same purchase. We understand the inconvenience this may cause and want to assure you that Visa® and our Processor are actively working to correct the issue and apply any necessary credits.

At this time, we do not have a confirmed timeline for resolution, but we are receiving regular updates and will continue to keep you informed.

We appreciate your patience and understanding as we work to ensure this is resolved as quickly as possible. If you have any questions or noticed unexpected charges in the listed timeframe, please contact our Member Services team at (920) 766-4646 or [email protected].